“Managed Service Provider” is the new hype in technology. Do not get caught by the “You must have a remote monitoring and management agent” which you pay monthly for per workstation. We are here to share we “Manage” and are a “Service Provider” but do not subscribe to a single, one shoe fits all, approach … as we know all are unique in their needs.

These days the majority of IT services are done remotely, so we have to work at delivering the white glove customer experience and build a strong relationship for the long run. We communicate, train, and have onsite visits to maintain a personal presence and a solid customer relationship. As an MSP focused on small and medium businesses, as well as local government, we know it is personal.

With all the variations of attacks, we have taken the approach of empowering our clients so they may take an active educated stance in protecting themselves. The vast majority of breaches are from human error. To combat this, we need every computer user to be an empowered user. They need to understand how to protect themselves on the internet and be skeptical of every email received. With this mindset we have found our clients are now sharing threats with us and asking if this email is legitimate!